At SPG Real Estate, we are committed to delivering professional service, clear communication and exceptional client care.
We value feedback from our clients, customers, landlords, tenants, buyers and sellers. Feedback helps us recognise what we are doing well and identify opportunities to improve our services.
If you have a compliment, suggestion or concern regarding any aspect of our service, we encourage you to contact us directly so we can work towards a prompt and fair resolution.
Making a Complaint
If you would like to lodge a complaint, please provide as much information as possible, including:
- Your name and contact details
- Property address (if applicable)
- A detailed description of your concern
- Relevant dates, documents, or correspondence
- Your preferred outcome
Our Commitment
SPG Real Estate takes all complaints seriously and is committed to handling complaints fairly, efficiently, respectfully and in accordance with our documented complaints handling procedures.
We aim to acknowledge receipt of complaints within two business days and will keep you informed throughout the review process.
When a complaint is received, we will:
- Acknowledge receipt of your complaint.
- Review the information provided.
- Investigate the matter where required.
- Communicate with relevant parties involved.
- Provide a response and advise of any action taken.
Our goal is to carefully review each matter, communicate openly and work towards an appropriate resolution where possible.
Privacy Notice
SPG Real Estate respects your privacy and is committed to protecting your personal information.
Information submitted through this form will be used solely for the purpose of reviewing, investigating and responding to your feedback or complaint.
Your information may be disclosed to relevant staff members, contractors, professional advisers or regulatory authorities where necessary to investigate, manage or resolve the matter.
Personal information is handled in accordance with applicable privacy laws and our Privacy Policy.
By submitting this form, you acknowledge that SPG Real Estate may use your information for the purpose of managing your enquiry, feedback or complaint.
Online Feedback & Complaint Form
Escalation Information
If You Are Not Satisfied
If your concern cannot be resolved through our internal complaints process, you may seek further assistance from NSW Fair Trading.
NSW Fair Trading
Phone: 13 32 20
Website: www.nsw.gov.au/fairtrading
Contact Details
- 02 4003 4884
- info@spgpa.com.au
- 3 Amy Close, Wyong NSW 2259