SPG Real Estate Australia trading as SPG Property Agents
1. Our Commitment to Your Privacy
SPG Real Estate Australia trading as SPG Property Agents (ACN: 631 527 181) (“we,” “our,” or “us”) is dedicated to protecting your personal information. We strictly comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the consumer protection guidelines enforced by NSW Fair Trading under the Property and Stock Agents Act 2002 (NSW) and the Property and Stock Agents Regulation 2022 (NSW).
2. The Personal Information We Collect
We only ask for details that are strictly required to operate our real estate agency and deliver sales, marketing, and leasing services. This includes:
- Contact Details: Full name, home address, primary phone numbers, and email accounts.
- Identity Documents: Copies of driver’s licenses, passports, or proof of age cards (required to verify property vendors, log public auction bidders, or screen formal residential rental applicants).
- Property Specifics: Financial, structural, and legal details regarding properties you wish to buy, sell, rent, or have our team manage.
- Financial Background: Proof of active income, employment histories, bank statements, or tenancy credit histories required during rental application screenings.
- Online Interaction Data: Digital cookies, IP addresses, and interaction history recorded dynamically when you browse our website.
3. Channels of Collection
We collect your information through fair, lawful, and direct methods. This occurs when you:
- Register details at an open home inspection or a public property auction.
- Submit a digital inquiry form on our website or email our office.
- Interact with our listings on online real estate portals like realestate.com.au or Domain.
- Formally apply to lease, buy, or list a property through our agency.
We may also receive details from national tenancy databases, credit reporting bodies, or public land registry records.
4. Integration of Third-Party Real Estate Software Platforms
To deliver streamlined, cloud-based real estate operations, your personal data is securely transferred and processed across three core software applications used daily by our agency:
- Agentbox: This is our central Sales CRM and client database system used to safely manage property appraisals, listings, buyer profiles, and communications.
- Inspect Real Estate (IRE): This workflow platform is used to coordinate property inspection bookings, manage open home registers, and process rental applications.
- PropertyMe: This platform serves as our property management and trust accounting software, used to coordinate ongoing tenant billing, landlord reporting, and property management.
All three software platforms utilize advanced encryption protocols, secure cloud servers, and strict internal firewall access control systems to protect your personal details from unauthorised data leakage.
5. How We Use and Share Your Information
We only use your information to facilitate real estate transactions. To do this, we may share essential data with:
- Property owners, vendors, landlords, buyers, or prospective tenants.
- Professional trade contractors, building inspectors, and legal conveyancers.
- Major industry portals (such as realestate.com.au and Domain) for marketing properties.
- Regulatory, judicial, or law enforcement bodies if mandated under a legally binding court order.
We strictly do not trade, swap, or sell your private personal records to external third-party marketing providers.
6. Data Security and NSW Retention Regulations
Your personal data is heavily guarded across our encrypted software subscriptions (Agentbox, Inspect Real Estate, and PropertyMe), firewall-protected office computers, and locked physical offices.
In strict alignment with NSW Fair Trading data protection guidance and standard data minimization principles, we do not retain sensitive financial or identity files longer than necessary. If you submit a rental tenancy application through Inspect Real Estate that is unsuccessful, all digital copies of your personal identity files, bank statements, and sensitive references will be permanently destroyed or purged within our systems as soon as that specific property has been successfully leased to completely eliminate your vulnerability to data breaches.
7. Overseas Data Storage
Our primary software partners store data on highly secure servers located within Australia. However, some cloud plugins or global database systems may occasionally route or mirror routine transactional elements through secure overseas data center infrastructures. We actively review our partners to ensure any cross-border handling matches the strict baseline of Australian privacy regulations.
8. Access and Correction Rights
Under the APPs, you have the absolute right to request access to the personal files we maintain about you, or to demand the immediate correction of records that are incorrect, incomplete, or outdated. For security purposes, we will always require you to verify your identity before releasing data or modifying your records.
9. Contact and Grievances
For privacy questions, to update your details, or to file a formal data handling complaint, please contact our designated Privacy Officer:
SPG Property Agents — Attention: Privacy Officer
- Privacy Officer: Simone Geronimi
- Email: admin@spgpa.com.au
- Phone: 0402 968 988
- Office Phone: 02 4003 4884
- Address: 3 Amy Close, North Wyong NSW 2259 [1, 3]